Terms, questions and real contact routes
The account terms you meet mid-order, answers to the questions this site hears most, and the contact routes MambaBuy actually staffs.
Glossary: account terms in plain English
- TG numberThe reference MambaBuy assigns to a single purchased item once it is logged, used before items are grouped into a parcel.
- MB numberThe reference assigned to a consolidated parcel once several Stored items are submitted together for shipping.
- StoredThe status an item carries once it has arrived at the warehouse, been weighed and photographed; two separate clocks, one for returns, one for free storage, both start ticking from this moment.
- Package ClaimMambaBuy's in-house shipping protection, not third-party insurance; it pays out on loss or partial loss, not on a buyer simply changing their mind.
- Growth valueThe points balance that sets VIP tier and ambassador commission rate, earned mainly through international shipping spend.
- DIY OrderThe manual order form used for platforms MambaBuy cannot read automatically from a pasted link, including JD.com, Pinduoduo and Xianyu.
Frequently asked about the rails
Does this site take payment or hold my order?
No. Every order, payment, photo and claim lives inside your account on mambabuy.com. This site only links out to the live catalogue and to MambaBuy's own order pages.
Why is there no referral code on the buttons?
MambaBuy's public pages do not expose a URL-based referral capture, and this site does not hold a MambaBuy ambassador code. Every outbound link is the plain registration or catalogue address with tracking parameters for this site only, nothing that changes your price or MambaBuy's fee.
What happens if a colour I ordered does not match the photo?
Report it during the return and exchange window, five days from the item turning Stored according to help article 6847. After international dispatch, MambaBuy's help centre does not describe a path to a colour-based return.
Does MambaBuy check whether electronics actually work?
No. Its quality check (help article 6860) confirms appearance, style, colour, size and quantity; sealed packaging stays sealed and no electronic item gets switched on to test it.
Can I buy from JD.com or Pinduoduo through MambaBuy?
Yes, through the separate DIY Order form rather than a pasted link, since MambaBuy cannot read those platforms automatically.
What is the difference between MambaBuy and a plain parcel forwarder?
A forwarder only reships something you already own and had delivered to a local address; MambaBuy also places the original order with the Chinese seller on your behalf, which is why it inspects and photographs goods before anything ships, a step a pure forwarder does not perform.
Can this site change the colour option I select?
No. The option menu, including every colour name, lives entirely on MambaBuy's own listing pages; this site can only point out which names have historically caused confusion, not alter what is on offer.
Contacting MambaBuy directly
MambaBuy's own support channels, published on its site and help centre, are: [email protected] for account issues, [email protected] for business enquiries, a WhatsApp line for general contact, and an online chat widget on the site itself. Its help centre lists support hours as roughly six to eight hours a day, Monday to Saturday, Beijing time; a Discord community server is also linked from the site.
This site is not MambaBuy and cannot see, change or cancel your order. For questions about this catalogue itself, write to [email protected].